Gambiva

Gambiva Terms and Conditions

These Terms and Conditions govern your relationship with Gambiva whenever you register, deposit, play or withdraw funds through our platform. By creating an account, you confirm that you have read, understood and accepted every clause set out below. We ask that you take the time to review this document properly, because it forms a binding agreement between you and us.

Our services are operated under license ALSI-202409012-FI1, issued by the Anjouan Offshore Finance Authority (AOFA) in the Comoros. This license permits us to offer real-money casino games to eligible players in approved markets. We reserve the right to amend these terms periodically, and continued use of our platform after changes take effect constitutes acceptance of the revised terms.

We provide our services strictly to individuals who meet the eligibility requirements described throughout this document. Access to Gambiva is a privilege we extend to verified, eligible players, not an automatic entitlement.

This agreement sits alongside our Privacy Policy and Responsible Gambling Policy, which together form the complete set of rules governing your account. If any section of these terms is found unenforceable under applicable law, the remaining sections continue to apply in full. We don't guarantee uninterrupted access to our platform at all times, as maintenance, connectivity issues or regulatory requirements may occasionally affect availability.

2. Account opening and eligibility

All users must be at least 18 years old to register an account with us. One account per person, per household, per device and per payment method is permitted.

We require accurate, truthful information at the point of registration, including your full legal name, date of birth, residential address and a valid payment method. Providing false details during sign-up may result in immediate account suspension and forfeiture of any funds held. Residents of jurisdictions where online gambling is restricted or prohibited are not permitted to use our services, and it remains your responsibility to check local law before registering.

Players attempting to circumvent these restrictions through VPNs or falsified documentation will have their accounts closed without prior notice.

3. KYC and identity verification

Identity verification exists to protect both our players and our platform from fraud, underage gambling and financial crime. It's a standard requirement across the licensed gambling industry, not something unique to us.

We may request documents such as a government-issued ID, proof of address dated within the last three months, and payment method verification at any stage of your account lifecycle. Withdrawals are typically subject to successful KYC completion, and we reserve the right to delay or decline payouts until this process concludes. In some cases we may request additional documentation, such as a selfie verification or source of funds declaration, particularly where unusual betting patterns are detected.

Failure to provide requested documentation within a reasonable timeframe may lead to account restrictions or closure.

4. Account security and password confidentiality

Your account security is your responsibility just as much as it is ours. When you create your login credentials, you agree to keep them confidential and avoid sharing them with anyone else.

We recommend using a strong, unique password and enabling any additional security features we make available, such as two-factor authentication where offered. Should you suspect unauthorised access to your account, you must notify our support team immediately so we can investigate and secure your account. We are not liable for losses arising from compromised credentials where reasonable security precautions were not taken on your part.

5. Deposits and account funding

Under our platform rules, deposits must be made using payment methods registered in your own name. Third-party deposits are not accepted under any circumstances.

We support a range of payment options, and minimum and maximum deposit limits may vary depending on the method selected. All transactions are processed in pounds sterling unless otherwise stated at checkout. We reserve the right to request proof of ownership for any payment method used, and to reverse deposits made through unauthorised or stolen payment sources.

  • Deposits must originate from an account held in your own name
  • Currency conversion fees, if applicable, are determined by your payment provider
  • We may impose temporary deposit holds pending verification checks

6. Withdrawal procedures and verification

Withdrawal requests must be submitted through your account dashboard, and all pending requests are reviewed before processing begins. We ask that your KYC profile be fully verified before requesting your first withdrawal.

Processing times vary by payment method, typically ranging from a few hours to several business days once approved. We reserve the right to request further documentation prior to releasing funds, particularly for larger withdrawal amounts or unusual account activity. Withdrawals are generally returned to the original deposit method where possible, in line with standard anti-fraud practice.

Players attempting to withdraw bonus funds before meeting wagering requirements will have those amounts removed from their balance.

7. Bonus rules and wagering requirements

We want to be clear about how our promotional offers work before you opt in. Every bonus comes with specific terms, including wagering multipliers, eligible games and expiry windows, all detailed on the relevant promotion page.

Wagering requirements must be completed within the stated timeframe, and failure to do so typically results in forfeiture of remaining bonus funds and associated winnings. Bonus abuse, including the use of multiple accounts, coordinated betting patterns designed to exploit offers, or exploiting technical errors, will result in account restrictions and possible forfeiture of funds. We monitor bonus activity closely and reserve the right to decline promotional eligibility to any player at our discretion.

8. Inactive and dormant accounts

We classify an account as inactive after a defined period of no login activity, typically twelve months. Dormant accounts may be subject to a maintenance fee as outlined in our fee schedule, deducted from any remaining balance.

Before any fee is applied, we attempt to notify you via your registered contact details. Accounts with a zero balance that remain inactive for an extended period may be closed entirely. Reactivating a dormant account generally requires repeating parts of our identity verification process to confirm continued ownership.

9. Game fairness and RNG systems

Fairness sits at the core of everything we offer. Our games run on certified Random Number Generator (RNG) technology, independently tested to ensure outcomes are genuinely random and not influenced by player history or account status.

Return to Player (RTP) percentages are published for each game where available, giving you a realistic expectation of long-term payout behaviour. This does not guarantee individual session outcomes, as gambling results remain inherently unpredictable by nature. We do not manipulate game outcomes, and any technical malfunction affecting fairness will be investigated and, where appropriate, affected bets voided.

10. Prohibited conduct and fraudulent activity

All users must refrain from engaging in fraudulent, abusive or manipulative behaviour while using our services. This includes but is not limited to collusion, chip dumping, use of banned software, bonus abuse and identity fraud.

We actively monitor account activity for suspicious patterns, and accounts flagged for fraudulent conduct will be suspended pending investigation. Funds associated with confirmed fraudulent activity will be withheld or reversed, and we reserve the right to report such activity to relevant authorities where legally required. Attempting to defraud our platform through chargebacks, false disputes or payment manipulation is treated as a serious breach of this agreement.

Players found engaging in match-fixing or exploiting software vulnerabilities will face permanent account closure.

11. Responsible gambling and self-exclusion

Your wellbeing matters to us, and we provide tools designed to help you stay in control of your play. These include deposit limits, loss limits, session reminders, time-outs and full self-exclusion options, all accessible through your account settings.

Self-exclusion requests are processed promptly and remain in effect for the duration you select, during which account reopening is not possible. We encourage anyone who feels their gambling is becoming problematic to make use of these tools without hesitation. Our platform also supports independent organisations offering free advice and support for individuals affected by problem gambling.

12. Complaints and dispute resolution

We want to be clear that complaints are taken seriously and handled through a structured internal process. Any dispute regarding your account, a transaction or gameplay should first be raised with our support team.

We aim to acknowledge complaints promptly and provide a resolution within a reasonable timeframe, generally within fourteen days depending on complexity. Where a complaint cannot be resolved internally to your satisfaction, you may escalate the matter to an independent alternative dispute resolution (ADR) body where applicable under our license framework. Our decision following a full internal review is considered final unless successfully challenged through such external channels.

13. Intellectual property rights

All content displayed on our platform, including logos, graphics, game software, text and design elements, remains our property or that of our licensed content providers. Nothing in these terms transfers ownership of this content to you.

You may not copy, reproduce, distribute or modify any part of our platform without prior written consent. Unauthorised use of our intellectual property, including for commercial purposes, may result in legal action. Game providers retain rights to their respective software, and our use of their content is governed by separate licensing agreements not detailed here.

14. Anti-money laundering policy

Under applicable anti-money laundering regulations, we are required to monitor transactions and verify the source of funds used on our platform. This policy exists to prevent our services being used for illegal financial activity of any kind.

We may request supporting documentation such as bank statements, payslips or other evidence demonstrating the legitimate origin of deposited funds. Accounts showing patterns consistent with structuring, layering or other suspicious financial behaviour will be flagged for review and may be suspended pending investigation. Where required by law, we cooperate fully with relevant regulatory and law enforcement authorities.

  • Source of funds checks may be requested at any point, not only during withdrawal
  • Transactions inconsistent with your declared income may trigger additional review
  • Suspicious activity reports are filed where legally mandated

15. Voluntary account closure

You're free to close your account with us at any time, for any reason, by contacting our support team directly. We process closure requests promptly once identity confirmation has taken place.

Any remaining balance will be returned to you, subject to standard verification checks and any applicable pending wagering requirements. Closing your account does not erase transaction history, which we retain for a defined period in line with our regulatory and record-keeping obligations. Should you wish to reopen your account later, you may need to complete verification again depending on how much time has passed.

16. Governing law and jurisdiction

All users must accept that this agreement is governed by the laws applicable to our operating license, issued by the Anjouan Offshore Finance Authority in the Comoros. Any disputes arising from these terms are subject to that jurisdiction unless otherwise required by mandatory local consumer protection law.

Where United Kingdom law provides you with statutory protections that cannot be waived, those protections continue to apply alongside this agreement. We encourage you to seek independent legal advice if you are uncertain how these terms interact with your local regulations. Nothing in this section is intended to override rights you hold under UK consumer legislation where such rights are mandatory.

Responsible gambling disclaimer

Our services are intended for players aged 18 and over only. Gambling should always be approached as entertainment, never as a way to make money or resolve financial difficulty. If you feel your gambling is becoming difficult to control, free and confidential support is available through the National Gambling Helpline on 0808 8020 133, operated by GamCare. Please play responsibly and reach out for support whenever you need it.