Questions come up all the time when you're playing online, and we've put together straight answers to the ones we hear most often from our players in the UK. Whether you're after help with your account, wondering about a bonus, or just want to know how long a withdrawal takes, you'll find it below. If something isn't covered here, our support team is only ever a message away.
Getting in Touch and Support
How do we reach your support team if we have a problem?
You can reach us through live chat on our platform, which is usually the fastest way to get a reply. We also take email queries if your question needs more detail or you want a written record of the conversation.
What hours is support available?
Our team covers extended hours every single day, including weekends. Busy periods can mean a short wait on live chat, but we always get back to you.
Do we charge anything for contacting support?
No, getting help from us never costs you a penny. Standard data or messaging rates from your provider might apply, but that's it.
Can we get help in languages other than English?
Our main support language is English, and our team is well equipped to assist UK players clearly and quickly. If you need something explained differently, just ask and we'll do our best.
What's the quickest way to solve an urgent issue?
Live chat is always your best bet for anything time-sensitive, like a stuck withdrawal or login trouble. Our agents can usually pull up your account details and sort things out within the same conversation.
Casino Games and Fairness
Are the games on our platform fair?
Yes, every game we offer runs on certified random number generator technology. This means outcomes are random and can't be predicted or manipulated by anyone.
Who makes the games we offer?
We work with a range of established software studios known for quality and reliability. This gives you access to slots, table games, and specialty titles from providers with solid reputations.
Can we check the return to player rate before playing a slot?
Absolutely, RTP information sits right in the game's info panel. Just open the paytable or rules section before spinning to see the figures.
Do demo versions of games exist on our site?
Many of our slots offer a free-play mode so you can try them without spending anything. This is a great way to get a feel for a game's volatility before betting real money.
Why do some games feel different in terms of risk?
Games are built with different volatility levels on purpose. Low volatility titles pay smaller amounts more often, while high volatility ones can pay bigger but less frequently.
Payments, Deposits and Withdrawals
What payment methods do we accept?
We support a selection of cards, e-wallets, and bank transfers for UK players. The full list is visible in your account's cashier section, tailored to your region.
How long does a deposit take to land in our account?
Deposits are instant in nearly all cases. The moment your payment clears, your balance updates and you're ready to play.
How long until a withdrawal reaches us?
Processing on our end typically takes up to 24 hours once your request is approved. From there, timing depends on your chosen method, with e-wallets usually arriving faster than card payments.
Is there a minimum or maximum withdrawal limit?
Yes, limits exist and vary depending on your payment method and account status. You'll find the exact figures listed in the cashier before you confirm a withdrawal.
Why would a withdrawal get delayed?
Delays usually come down to pending verification or mismatched payment details. Getting your documents submitted early helps avoid any hold-up when it's time to cash out.
Do we charge fees on deposits or withdrawals?
We don't add our own fees to standard transactions. Your bank or payment provider might apply charges on their end, so it's worth checking with them directly.
Bonuses and Promotions
How does a welcome offer work?
New players can claim a welcome bonus after registering and making a qualifying deposit. The exact terms, including wagering requirements, are shown clearly before you opt in.
What does wagering requirement actually mean?
It's the number of times you need to play through a bonus amount before withdrawing any related winnings. This figure is always stated upfront in the bonus terms.
Can every game count towards wagering?
Not quite. Different game types contribute at different rates, and some titles might be excluded entirely, so it's worth reading the specific promotion's rules.
Do bonuses expire?
Yes, most promotions come with a time limit to complete the wagering. Once that window closes, any unused bonus funds are removed from your account.
Where do we find current promotions?
Our promotions page lists everything active at the moment. We also notify eligible players directly when something new launches.
Technical Assistance
What do we do if a game won't load?
Start by refreshing your browser or clearing the cache, as this solves most loading issues straight away. If the problem continues, our support team can check for anything specific to your device.
Why does our site run slowly sometimes?
This is usually down to connection speed rather than anything on our end. Switching to a stronger wifi signal or closing other open tabs often fixes it.
Which browsers work best with our platform?
We recommend up-to-date versions of Chrome, Firefox, or Safari for the smoothest experience. Older browser versions can sometimes cause display issues with certain games.
What if we get logged out unexpectedly?
This can happen after periods of inactivity for security reasons. Simply log back in with your usual details and your session will pick up as normal.
Do we need to update anything regularly?
Keeping your browser and device software current helps avoid most compatibility problems. We don't require any special software beyond a standard, updated browser.
Account Management
How do we create an account with us?
Registration takes a few minutes and only needs some basic personal details. Once submitted, you can make your first deposit and start playing straight away.
Can we hold more than one account?
No, each player is permitted a single account under our terms. Duplicate accounts can lead to funds being frozen, so it's best to stick with one profile.
What if we forget our password?
Use the password reset link on the login page and we'll send you instructions by email. The process only takes a couple of minutes to complete.
How do we update our personal details?
Head to your account settings to change things like your address or phone number. Some changes may need a quick verification step for security purposes.
Can we close our account if we want to?
Yes, just contact our support team and we'll process the closure for you. Any remaining balance is paid out beforehand, provided your account is fully verified.
Mobile Gaming
Do we need to download an app to play on mobile?
No download is needed. Our site runs directly through your mobile browser, optimised for both phones and tablets.
Are all games available on mobile?
The vast majority of our catalogue is mobile-friendly, including slots and live casino tables. A small number of older titles may only run on desktop.
Does playing on mobile affect bonus eligibility?
Not at all, bonuses apply the same way regardless of the device you're using. Terms and wagering requirements stay identical across desktop and mobile.
Can we deposit and withdraw from a mobile device?
Yes, the cashier works exactly the same on mobile as it does on desktop. You can manage deposits, withdrawals, and account settings from your phone without any restrictions.
We're committed to responsible gambling and want every player to stay in control of their time and spending with us. Our platform operates under a licence from the Anjouan Gaming Authority, Union of Comoros, and we take our regulatory obligations seriously. Tools such as deposit limits, time-outs, and self-exclusion are available in your account settings whenever you need them. If gambling stops feeling fun, free and confidential support is available through the National Gambling Helpline on 0808 8020 133. Our services are strictly for players aged 18 and over.