Gambiva

Responsible Gambling at Gambiva

1. Our commitment to responsible gambling

We take responsible gambling seriously, and we mean that in every sense of the word. Gaming should stay fun, never become a source of stress or harm. That's the standard we hold ourselves to, every single day.

We're licensed and operate under strict compliance standards, including alignment with UKGC expectations for player protection. Our platform is registered in Curaçao under licence 8048/JAZ, and we build our tools, policies and support services around keeping you safe while you play. You're never just a username to us.

2. Recognising problem gambling signs

It's not always easy to recognise when gambling has stopped being fun. Sometimes the signs creep up slowly, and sometimes they're obvious but easy to brush aside. We want you to know what to look out for, both in yourself and in people you care about.

  • Spending more time or money than you planned to
  • Chasing losses with bigger bets
  • Borrowing money or selling things to fund gambling
  • Feeling anxious, irritable or guilty after playing
  • Lying to friends or family about how much you gamble
  • Neglecting work, relationships or responsibilities
  • Gambling to escape problems or difficult emotions

3. Self-assessment tools and awareness

Checking in with yourself from time to time matters. We offer a simple self-assessment that helps you reflect honestly on your habits, without judgement attached. It only takes a few minutes, and the answers are just for you.

Being honest with the questions is what makes this useful. Think about the past twelve months rather than just a single session, and try to answer the way things really are rather than how you'd like them to be. We don't score you or report the results anywhere, this is simply a tool to help you notice patterns you might otherwise miss.

  • Have you ever gambled longer than you intended?
  • Have you needed to gamble with increasing amounts of money to feel the same excitement?
  • Have you tried to cut back or stop and found it difficult?
  • Do you feel restless or irritable when trying to reduce gambling?
  • Have you gambled to escape problems or relieve feelings of helplessness?
  • Have you lied to family members about how much you gamble?
  • Have you jeopardised a relationship, job or opportunity because of gambling?

If you've answered yes to several of these, it might be worth looking at the tools further down this page, or speaking with one of the support organisations we've listed. There's no shame in asking the question.

4. Deposit limits and budget management

Your wellbeing comes first, and keeping gambling within your budget is one of the simplest ways to protect it. Setting a deposit limit takes seconds inside your account settings. Once it's in place, we won't let you deposit beyond that amount, no matter what.

You can choose the limit that fits your situation, and you're free to lower it whenever you like with immediate effect. Increasing a limit works differently, we apply a cooling off period before any increase takes effect. This gives you time to reconsider rather than acting on impulse in the moment.

  • Daily deposit limits
  • Weekly deposit limits
  • Monthly deposit limits
  • Loss limits
  • Wagering limits

Our team can help you set these up if you're not sure where to start. Just reach out and we'll talk you through it.

5. Time limits and session controls

Every player is different, and the amount of time that feels healthy varies from person to person. What matters is having control over it. We give you tools to set session reminders and time limits so the hours don't slip by unnoticed.

Once a session limit is reached, we'll log you out automatically and let you know how long you've been playing. You can adjust these settings at any point through your account preferences. Some players find a short daily reminder helpful, others prefer a hard stop after a set number of hours, either way the choice is yours.

6. Self-exclusion options

Under UKGC guidelines, we provide self-exclusion tools that let you step away from gambling entirely, for a period you choose. This isn't about punishment, it's about giving yourself breathing space when you need it most. Once activated, we won't send you marketing material and your account will be closed to new deposits.

We also support GAMSTOP, the UK's national self-exclusion scheme, which covers multiple gambling sites at once rather than just ours. If you're thinking about a longer break, registering with GAMSTOP is worth considering alongside anything you set up directly with us.

  • Temporary self-exclusion, from 24 hours up to six months
  • Extended self-exclusion, from six months up to five years
  • Permanent self-exclusion
  • GAMSTOP, the national multi-operator exclusion scheme
  • Take a break, a short cooling off period without formal exclusion

7. Reality checks and account activity alerts

Setting a deposit limit takes seconds, and reality checks work in a similar way. They pop up during play to remind you how long you've been at it and what you've spent so far. You can set the frequency that suits you, whether that's every thirty minutes or every couple of hours, and we'll also send account summaries so your activity never feels hidden from you.

8. Protection of minors and underage access prevention

We understand that gambling can cause real harm if it reaches people who shouldn't be gambling at all, and protecting minors is something we treat with zero tolerance. Our registration process requires identity verification before any account can deposit or withdraw funds. Anyone we suspect is underage has their account suspended immediately while we investigate.

We'd also encourage parents and guardians to use device-level and network-level filtering software as an additional safeguard. Tools such as parental control software can block gambling sites entirely from a shared computer or household network. It's a sensible extra layer, even alongside the checks we carry out ourselves.

9. Support organisations and professional help

You're not alone if gambling has become difficult to manage, and reaching out doesn't need to feel like a big step. Independent, confidential help is available around the clock from organisations that specialise in exactly this. None of them will judge you, and all of them exist purely to help.

Below are some of the main support services available in the United Kingdom. They're free to contact and completely separate from us.

  • National Gambling Helpline, operated by GamCare, call 0808 8020 133
  • GamCare, support and counselling for anyone affected by gambling
  • GamStop, self-exclusion scheme for UK licensed gambling sites
  • Gamblers Anonymous UK, peer support meetings nationwide
  • BeGambleAware, independent information and advice

10. How to contact our responsible gambling team

If you'd like to talk through any of the tools on this page, set up a limit, or simply ask a question about your account, our responsible gambling team is here for you. Reach out through our support channels and we'll respond with care, not judgement.

Gambling should always be entertaining, never a source of financial or emotional harm. If you feel it's becoming a problem, please reach out to the National Gambling Helpline on 0808 8020 133 or speak to one of the organisations listed above. Our platform is intended for players aged 18 and over only.